1. Information We Collect
1.1 Information You Provide
When you subscribe to our newsletter, contact us, or interact with our platform, we may collect personal information such as your email address, name, and any messages or feedback you submit through our contact forms.
1.2 Automatically Collected Information
We automatically collect certain information when you visit ChartQ, including your IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on pages, and other browsing behavior. This information is collected through cookies and similar tracking technologies.
1.3 Analytics Data
We use analytics tools to understand how users interact with our platform. This includes aggregated and anonymized data about page views, session durations, click patterns, and geographic regions. No personally identifiable information is included in our analytics reports.
2. How We Use Your Information
2.1 Service Delivery
We use your information to deliver the ChartQ platform, including displaying market insights, processing newsletter subscriptions, and responding to your inquiries. Your email address is used solely to send you the content you have subscribed to.
2.2 Platform Improvement
Aggregated usage data helps us understand which content resonates with our audience, identify technical issues, optimize page performance, and develop new features that better serve our global user base across all 12 supported languages.
2.3 Communications
With your consent, we may send you newsletters, market updates, and occasional announcements about new features or content. You can unsubscribe from any marketing communication at any time using the link provided in each email.
2.4 Legal Compliance
We may process your information to comply with applicable laws, respond to lawful requests from public authorities, enforce our Terms of Service, or protect the rights, property, or safety of ChartQ, our users, or the public.
3. Data Sharing & Third Parties
3.1 No Sale of Personal Data
ChartQ does not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data is not a product — it is a responsibility we take seriously.
3.2 Service Providers
We may share information with trusted third-party service providers who assist us in operating the platform (e.g., email delivery services, hosting providers, analytics platforms). These providers are contractually obligated to protect your data and may only use it to perform services on our behalf.
3.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid legal processes such as subpoenas, court orders, or government requests. We will notify you of such requests to the extent permitted by law.
5. Data Security
5.1 Security Measures
We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include HTTPS encryption for all data in transit, access controls limiting who can view personal data, and regular security reviews of our infrastructure.
5.2 Data Breach Notification
In the unlikely event of a data breach that affects your personal information, we will notify affected users and relevant authorities in accordance with applicable law within the timeframes required by regulation.
6. Your Rights
6.1 Access & Portability
You have the right to request a copy of the personal information we hold about you, in a structured and machine-readable format. Simply contact us using the information below and we will respond within 30 days.
6.2 Correction & Deletion
You may request that we correct inaccurate information or delete your personal data at any time. We will honor such requests unless we are required to retain the data for legal purposes. Deletion requests for newsletter subscriptions will be processed within 5 business days.
6.3 Objection & Restriction
You have the right to object to the processing of your personal data for direct marketing purposes, and to request restrictions on how we process your data in certain circumstances. We will acknowledge all requests within 72 hours.
6.4 GDPR & CCPA Rights
If you are a resident of the European Union or California, you may have additional rights under GDPR or CCPA respectively, including the right to lodge a complaint with a supervisory authority. We are committed to complying with all applicable privacy regulations.
7. Data Retention
7.1 Retention Periods
We retain personal information only as long as necessary to fulfill the purposes described in this policy. Newsletter subscriber data is retained until you unsubscribe. Contact form submissions are retained for up to 2 years. Analytics data is retained in aggregated form only.
8. Changes to This Policy
8.1 Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. When we make significant changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy regularly. Continued use of ChartQ following any changes constitutes your acceptance of the revised policy.
9. Contact Us
Privacy Inquiries
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us through our Contact page. We are committed to addressing privacy concerns promptly and transparently.
Have questions about your privacy? Visit our Contact page or review our Terms of Service.